Platform Integrity
The WORQ Trust & Safety Engine
How we maintain Nigeria's most trusted ecosystem for jobs and artisan service bookings.
1. Tiered Identity Authentication
Every artisan and employer undergoes identity validation checking Nigerian National Identification Numbers (NIN) for individuals, or Corporate Affairs Commission (CAC) incorporation records for businesses.
2. Dual-OTP Escrow Vault
Funds remain locked in escrow until the customer inspects completed work and provides their 6-digit Completion OTP code. Zero prepayment risk.
3. Impartial Arbitration Desk
Our dedicated arbitration officers review photographic evidence and inspection notes within 24 hours to enforce free repairs or full escrow refunds.
4. Zero-Tolerance Anti-Scam Protocol
We strictly ban accounts soliciting upfront recruitment charges, fake interviews, or off-platform payment circumvention.