WORQ GLOBAL MASTER KNOWLEDGE BASE
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Search our master guide covering platform workflows, hiring, services, escrow protection, wallet balances, KYC levels, and referrals.
Quick FAQ — Most Asked Questions
Essential Starter GuideWhat is WORQ GLOBAL?
WORQ GLOBAL is an AI-enabled talent and services marketplace connecting verified Nigerian and international professionals with employers.
Discovering and Bookmarking Jobs
Find and explore active job listings with filters for salary, location, remote work, and employment type.
How do employers post a job on WORQ?
Employers can post job listings via the Job Wizard, specifying role details, requirements, budget, and location.
Milestone Escrow and Payment Protection
WORQ holds project contract funds in secure escrow until project milestones are completed and approved.
How do I withdraw money from my WORQ Wallet?
Go to /wallet, enter your withdrawal amount from your Available balance, select your verified bank account, and confirm.
What is the difference between a Referrer and a WORQ Partner?
A Referrer is a standard user sharing their link; a WORQ Partner is an approved entity under a formal commercial contract.
Master Categories
1. About WORQ & General Overview
WORQ GLOBAL (worqglobal.com) is an AI-enabled digital marketplace that connects skilled professionals and freelancers with verified employers and clients. The platform combines deterministic skill matching, government-grade identity verification (NIN/KYC), milestone escrow protection, and AI-powered career co-pilots into one unified ecosystem.
WORQ GLOBAL is built for skilled professionals seeking verified employment, freelancers offering specialized services, and employers, recruiters, or businesses searching for vetted talent. Whether you are an individual advancing your career or a company hiring full-time or contract staff with escrow protection, WORQ provides a trusted environment for professional engagements.
WORQ GLOBAL is open to any professional, job seeker, freelancer, or business looking to hire or offer services. Both individuals and corporate entities can register. Users must provide valid contact details and complete the required identity verification (such as NIN verification) to access high-trust marketplace features.
Depending on your account type, on WORQ you can:
- Discover and apply for full-time and contract jobs at /jobs.
- Build a recruiter-ready CV and track your Worker Readiness score.
- Post job vacancies and hire verified professionals with milestone escrow.
- Offer or purchase on-demand professional services.
- Secure all payments via neutral escrow and manage balances in your WORQ Wallet.
- Earn platform commissions through the Founding Member Referral Programme.
- Discover and apply for full-time and contract jobs at /jobs.
- Build a recruiter-ready CV and track your Worker Readiness score.
- Post job vacancies and hire verified professionals with milestone escrow.
- Offer or purchase on-demand professional services.
- Secure all payments via neutral escrow and manage balances in your WORQ Wallet.
- Earn platform commissions through the Founding Member Referral Programme.
WORQ combines employment opportunities with an on-demand professional services marketplace. Candidates can apply for salaried or contract roles, while freelancers and service providers can offer fixed-price or milestone deliverables to clients.
2. Getting Started
1. Register at /register with your email and phone.
2. Complete your professional resume and profile at /candidate/resume.
3. Verify your identity at /verification to earn verified trust status.
4. Browse matching opportunities at /jobs or consult your Worker Copilot.
2. Complete your professional resume and profile at /candidate/resume.
3. Verify your identity at /verification to earn verified trust status.
4. Browse matching opportunities at /jobs or consult your Worker Copilot.
Candidates should complete their professional headline, skills, work history, and education at /candidate/resume. Next, complete NIN verification at /verification to earn a Level 3 Verified badge and boost your Worker Readiness score.
Employers register at /register, complete their company profile, and post open positions using the job wizard at /jobs/post. Employers can review verified applicants and manage hiring contracts with escrow protection.
3. Talents & Pros
You can update all professional details at /candidate/resume. Adding verified skills, education, and relevant work experiences directly increases your profile completeness and Worker Readiness score.
4. Worker Readiness Engine
Your Worker Readiness Score (0-100%) is calculated using:
- Skill Coverage (35%)
- Canonical WORQ Match Score (30%)
- Experience Alignment (15%)
- Profile Completeness (10%)
- Trust & Availability (10%)
View your score breakdown and prioritized improvement steps on /candidate/dashboard.
- Skill Coverage (35%)
- Canonical WORQ Match Score (30%)
- Experience Alignment (15%)
- Profile Completeness (10%)
- Trust & Availability (10%)
View your score breakdown and prioritized improvement steps on /candidate/dashboard.
5. Clients & Employers
A Client is an individual or business purchasing on-demand professional services or hiring freelancers for deliverables. An Employer is an organization or hiring manager seeking to recruit candidates for salaried full-time or long-term contract roles.
Employers can create job posts by visiting /jobs/post. Define the role title, job description, required skills, employment type (full-time, part-time, contract, remote), salary or budget range, and candidate requirements.
6. Jobs & Bookmarks
Visit /jobs to filter by remote status, full-time, contract, and industry. Save jobs to your bookmarks at /candidate/saved-jobs or use Worker Copilot to discover jobs that fit your profile.
7. Applications & Statuses
To apply, locate an opening on /jobs, click 'Apply Now', and submit your tailored proposal. Application lifecycle stages:
- Pending: Application submitted, awaiting employer review.
- Reviewed: Employer has viewed your profile.
- Shortlisted: You have been selected for advanced evaluation.
- Interviewing: An interview is scheduled (see /candidate/interviews).
- Hired: Offer accepted.
- Rejected: Role filled or not selected.
- Pending: Application submitted, awaiting employer review.
- Reviewed: Employer has viewed your profile.
- Shortlisted: You have been selected for advanced evaluation.
- Interviewing: An interview is scheduled (see /candidate/interviews).
- Hired: Offer accepted.
- Rejected: Role filled or not selected.
To protect candidate integrity and ensure tailored job applications, WORQ AI Copilots do NOT autonomously apply for jobs on your behalf. Copilot can analyze fit, highlight skill gaps, and draft customized proposals, but you must review and submit the application manually.
9. Escrow Protection
All project payments are secured via escrow. Employers fund milestones upfront through supported payment gateways (such as Paystack and Flutterwave). Funds are safely held and disbursed to the worker's wallet only when deliverables are approved by the client.
When a professional marks a contract milestone as completed, the client is notified to review the deliverable. If the client takes no action and raises no dispute within 72 hours, the escrow system automatically releases the milestone funds to the worker's Available Wallet balance.
10. WORQ Wallet
Your WORQ Wallet displays three distinct balances:
- Available Balance: Cleared funds ready for immediate withdrawal to your bank account or for platform purchases.
- Held Balance: Funds locked in active escrow milestones during an ongoing project.
- Pending Balance: Recorded earnings (e.g. referral rewards or clearance holds) undergoing scheduled processing.
- Available Balance: Cleared funds ready for immediate withdrawal to your bank account or for platform purchases.
- Held Balance: Funds locked in active escrow milestones during an ongoing project.
- Pending Balance: Recorded earnings (e.g. referral rewards or clearance holds) undergoing scheduled processing.
11. Withdrawals & Payouts
To withdraw earnings:
1. Navigate to your WORQ Wallet at /wallet.
2. Ensure the funds are in your 'Available Balance'.
3. Click 'Withdraw', enter the amount, select your registered Nigerian bank account, and confirm.
4. Withdrawals are processed through secure banking rails and typically reflect within 1 to 24 hours.
1. Navigate to your WORQ Wallet at /wallet.
2. Ensure the funds are in your 'Available Balance'.
3. Click 'Withdraw', enter the amount, select your registered Nigerian bank account, and confirm.
4. Withdrawals are processed through secure banking rails and typically reflect within 1 to 24 hours.
12. Identity Verification & KYC
WORQ implements a structured trust framework:
- Level 1: Email verified
- Level 2: Phone number verified via OTP
- Level 3: Government Identity verified (NIN/KYC)
- Level 4: Proof of address & biometrics
- Level 5: Business/CAC registration verified
Verified status contributes positively to profile trust and compatibility scoring.
- Level 1: Email verified
- Level 2: Phone number verified via OTP
- Level 3: Government Identity verified (NIN/KYC)
- Level 4: Proof of address & biometrics
- Level 5: Business/CAC registration verified
Verified status contributes positively to profile trust and compatibility scoring.
To verify your NIN:
1. Visit /verification.
2. Enter your 11-digit National Identification Number (NIN).
3. Ensure your first name, last name, and date of birth on WORQ match your official NIMC slip exactly.
4. Submit for automated verification to earn your verified badge and boost your Worker Readiness score.
1. Visit /verification.
2. Enter your 11-digit National Identification Number (NIN).
3. Ensure your first name, last name, and date of birth on WORQ match your official NIMC slip exactly.
4. Submit for automated verification to earn your verified badge and boost your Worker Readiness score.
NIN verification errors usually occur due to name format mismatches (e.g. middle name missing or swapped) or date of birth discrepancies. Ensure your legal name on WORQ matches your official NIMC slip. If automated verification fails, open a ticket for manual compliance review.
13. Trust & Safety
WORQ employs strict tenant isolation, encrypted database fields, and automated PII redaction. AI agents only receive whitelisted profile facts necessary to assist you and never have access to sensitive credentials or government ID documents.
Never accept off-platform payment requests or share passwords/OTPs with anyone. If you encounter suspicious activity, open an immediate security ticket at /support/tickets/create or request urgent human escalation.
16. Disputes & Resolution
WORQ AI agents cannot execute financial transactions, alter wallet balances, or issue refunds. If you have an active contract dispute or payment discrepancy, open a formal support ticket at /support/tickets/create or request human support escalation.
18. Referral Programme
Members receive a unique referral code. Share your link (e.g. worqglobal.com/join/YOUR_CODE) with colleagues. You can view your referral count and active link directly in your candidate dashboard at /candidate/referrals.
19. Referrer vs Partner
A Referrer is an ordinary WORQ user who participates in the standard referral program by sharing their personal referral link. A WORQ Partner is a formally approved organization, institution, or agency operating under a dedicated written commercial agreement with custom commercial terms. Standard referrers must not describe themselves as official WORQ Partners.
20. Multi-Country WORQ
Yes. WORQ operates with multi-market capabilities, allowing international clients and employers to hire verified talent from Nigeria and other markets, with multi-currency payment rails and standardized trust verification.
21. Account Security
To reset your password:
1. Visit /forgot-password.
2. Enter your registered email address.
3. Follow the secure reset link sent to your inbox.
Note: For security, WORQ Support and AI Agents will never ask for your password or send passwords via chat.
1. Visit /forgot-password.
2. Enter your registered email address.
3. Follow the secure reset link sent to your inbox.
Note: For security, WORQ Support and AI Agents will never ask for your password or send passwords via chat.
22. Suspensions & Security Holds
Account suspensions occur when security anomalies, KYC mismatches, or platform policy violations are detected. AI agents cannot unlock accounts or lift suspensions directly. Please open a support ticket or request human escalation for manual review.
24. Support & Escalation
You can contact human support anytime:
1. Create and track a ticket at /support/tickets/create.
2. Email the compliance and operations team at support@worqglobal.com.
3. Request human escalation directly in this AI chat for account holds, payment disputes, or manual identity reviews.
1. Create and track a ticket at /support/tickets/create.
2. Email the compliance and operations team at support@worqglobal.com.
3. Request human escalation directly in this AI chat for account holds, payment disputes, or manual identity reviews.
Still Have Questions?
Our dedicated operations and compliance team is available 24/7 to assist with account verification, escrow inquiries, hiring workflows, and partner applications.